Frequently Asked Questions
All orders are sent via Canada Post.
Flat rate shipping fee of 12.95$ for orders under 300$. Due to weight and size, orders under 300$ containing board games will ship at a flat rate of 16.95$. Free Shipping on orders over $300 before any applicable promotions or discount and before taxes with the exception of Nunavut, Yukon, Northwest Territories, and Eastern Labrador. These are excluded from this offer. Please be advised that you will be contacted by an agent for the extra shipping cost.
We offer a shipping flat rate of 18.95$ for most continental US states. Due to weight and size, orders containing board games will ship at a flat rate of 22.95$.
Due to the volatility of the trading card market, all sales are final.
We will not accept returns on any products unless the item was damaged during shipping, in which case we will do an exchange. If damaged, the item must be returned within 14 days of delivery with a copy of your invoice.
In the event that a returned order has any packaging, manuals, accessories or other items missing, the return will be refused. Shipping charges are non-refundable; however, we will refund your original shipping cost if you are returning an item because of an error on our part or if the item was damaged during shipping.
We will not be held responsible for manufacturer's errors and defects such as damaged/missing cards or damaged internal components (within a sealed box). We will not accept returns on any items that we deem to be a manufacturer's error but we will direct you to the manufacturer's customer service for replacement inquiries. Refunds will only be issued for orders that have been cancelled prior to shipment.
Products marked as “pre-order” on our website will be shipped out on the manufacturer's release date noted on the product page. Please note that release dates are subject to change. If the release date is changed, it will be updated on this product page. Please check back frequently for updates.
If multiple pre-order items with different release dates are ordered at the same time, all items on the order will be held until the item with the latest release date becomes in stock. This also applies to pre-order items ordered at the same time as in-stock items.
All “hits” from our group breaks are shipped out once a week free of charge. Hits will be shipped through standard letter mail. If you would like tracking/insurance to be added there will be an additional cost (contact us for details). All numbered base cards (The Cup, SP Game Used etc.) are considered “hits” and will be shipped free of charge. Regular base cards (Series 1, SP Authentic etc.) will not be shipped unless requested. Payments sent for group/box/case breaks are absolutely non-refundable under any circumstances.
As an Authorized Internet Retailer for Upper Deck we are only able to sell newly released Upper Deck products within Canada until 1 year after the release date of the product. If you reside in the United States and attempt to purchase any Upper Deck products before the 1-year deadline, your order will be cancelled and refunded.
As an Authorized Internet Retailer of Wizards of the Coast, we may only ship sealed Magic the Gathering products within Canada until 1 year after the release date of the product. If you reside outside of Canada and attempt to purchase any Magic the Gathering products before the 1-year deadline, your order will be cancelled and refunded.